Why can’t I open an order? Buy and sell buttons are not active in the new order window.

If you are trying to open a new order on MT4/MT5, and the “Buy” or “Sell” buttons are inactive, it is likely due to one of these problems:

• Your Internet Connection

Please ensure that your internet connection is operating correctly.

• The Type of Login Credentials Used

MetaTrader platforms have two password options: the “Master Password” and the “Investor Password.” While the investor password only allows read-only access, the master password provides complete account access and allows trade placement. Logging in with the investor password restricts the trading capability, leading to inactive buttons.

To address this problem, log out and log back in with your master password, enabling trade placement and order opening. If you require guidance on changing your master and investor passwords, please check Changing my trading account’s password FAQ.

We gladly advise you to contact us for help if you have trouble opening a new order even after logging into your MT4/MT5 account with your master password. Our 24/7 live chat service at FxGlory.com provides continuous assistance.

Our dedicated team is committed to rapidly and effectively resolving your issues.