- All
- Account Funding
- Account Settings
- Account Verification
- General Information
- Partnership
- Promotions
- Registration
How do I cancel withdraw request?
If your withdrawal request has not been processed yet and you regret about your request, you can cancel it by yourself.
You can see the instructions here
How is the “Internal Transfer” withdrawal?
From 13/3/2014, those clients who their accounts are under an IB, they have to log in to their Client Cabinet and send their request for withdrawal.
You can see this process here
You can see this process here
How to verify my credit/debit card?
In order to prevent any failures and to be successful in payments by your credit/debit card, card verification is necessary.
For further information, please click here
For further information, please click here
What is the difference in the symbols? Why do some pairs have “.” suffix?
The difference between the currency pairs that end in a dot and those which do not is their type of execution. The currency pairs with dot ending “.” are
market execution
type and the other pairs are instant execution
type and the other pairs are instant execution
How to become an IB?
First of all, please register in our company by following this link: Registration Page
After that please send a resume about your activities in Forex market to: [email protected]
Also, please answer the following questions:
After that please send a resume about your activities in Forex market to: [email protected]
Also, please answer the following questions:
- How long have you been in the Forex market?
- How long have you been in the Forex market?
- How many clients do you have?
- Do you have an office, website, blog or anything related to the Forex market?
- Do you work alone if you don’t then, do you have a company or a co-worker?
- If we give you an IB license, how much will your clients deposit?
- What is your country and what is your target country?
Please, answer the questions above and then we can proceed to the next steps.
Is it possible to have a bonus in my account for the second deposit?
Yes, it is. But you must know that the maximum amount of bonus is 1000$ now.This promotion may be changed in the near future.For more information about bonus please check this page: Promotion
What are deposit and withdrawal methods?
Deposit Methods are:
- All Credit cards (Visa Card, American Express, Maestro card …)
- Payza
- CashU
- Bank Wire Transfer
- Web Money
- Money Bookers (Skrill)
- OKPAY
- LiqPay
- Wallet one
- Qiwi
- Neteller
- Payza
- Bank Wire Transfer
- Perfect Money
- Web Money
- Money Bookers (Skrill)
- OKPAY
- Neteller
What are the working hours of Fxglory?
The office working hours are as follows:
From 10:00 GMT+4 on Monday through 19:00 GMT+4 on Friday.
Please note that the Support Department is available 24 hours a day, 5 days a week.
What is your server time?
The Company’s server time is GMT+2.
How can I start working with Fxglory?
First of all you must register in our website, for registration you can follow this link: registeration
After filling all the parts, you will receive an email from the company containing the activation link and then an email containing your control panel username and password and also, MT4 passwords. Now you are the Fxglory Client and you can start your trade.
After filling all the parts, you will receive an email from the company containing the activation link and then an email containing your control panel username and password and also, MT4 passwords. Now you are the Fxglory Client and you can start your trade.
Do I need to sign any documents before I start trading?
Opening a real account with our Company is only possible after reading and accepting the Company rules (User Agreement, Promotions, Leverage and Scalping rules). Being agree with these rules signifies that you completely understand all the rules and conditions of the User Agreement and all other terms and conditions. While you accept the User Agreement terms, however it does not need signing, it has the same legal power as any signed contracts by two parties.
Do you have any restrictions on cooperating with citizens from any countries?
Unfortunately, we do not work with clients from – Indonesia, Bangladesh and Iran.
What is the difference between Investor and Master passwords?
The “Investor password” gives you a limited access to look through charts, perform technical analysis and test Expert Advisors. You cannot trade with the “Investor password”.
* Remember that if you want to trade you must log in to MT4 with the “Master password”.
* Remember that if you want to trade you must log in to MT4 with the “Master password”.
How many types of account does Fxglory have?
We have just one type of account which is Standard that allows you to trade as little as 0.01 lot in volume, too.
Does Fxglory have Swap-free accounts?
Yes, it does. All Fxglory accounts are Islamic which are Swap-free.
How can I access to my Client Cabinet?
On the first page of our website, you can see the Client Cabinet Login. Then by clicking on Client Cabinet Login you can enter the username and password which you have received through the email.
How can I update my real account email address?
It is impossible, you cannot change your account email address.
Do you accept US clients?
Yes, we do accept clients from the USA.
How do I verify my mobile phone number?
In order to verify your mobile phone number, you must log in to your Client Cabinet where you can find the “Verification Status” in overview part. Then follow the steps below:
- In order to verify your mobile phone number, you must log in to your Client Cabinet where you can find the “Verification Status” in overview part. Then follow the steps below:
- Click “Receive verification code by SMS” or “Receive verification code by Call”
(You will receive a 4-digit code via an SMS (text) message or automated phone call). - Enter the code we sent you and click “Verify”
What are your trading hours?
You can trade with us 24 hours a day from 22:00 GMT on Sunday through 22:00 GMT on Friday.
Opening time of the market: Sunday 22:00 GMT.
Closing time of the market: Friday 22:00 GMT.
Opening time of the market for Gold: Sunday 22:00 GMT.
Closing time of the market for Gold: Friday 23:00 GMT.
Opening time of the market for Oil: Sunday 21:00 GMT.
Closing time of the market for Oil: Friday 23:00 GMT.
Opening time of the market: Sunday 22:00 GMT.
Closing time of the market: Friday 22:00 GMT.
Opening time of the market for Gold: Sunday 22:00 GMT.
Closing time of the market for Gold: Friday 23:00 GMT.
Opening time of the market for Oil: Sunday 21:00 GMT.
Closing time of the market for Oil: Friday 23:00 GMT.
Why can I not trade at weekends?
All worldwide markets are closed on Saturday and Sunday.
How can I open a trading account?
You must first register in our website, for registration you can follow this link:
registeration
After filling all the parts, you will receive an email from the company containing the activation link and then an email containing your Control panel username and password and also, MT4 Real account number and passwords (Master Password and Investor Password). Download MT4 from the first page of our website, then enter your account number and password and enjoy trading.
How long does it take to open a trading account with Fxglory?
If you fill out all the details on the registration form correctly, it takes 3-5 minutes.
How to create a Demo Account?
First of all download MT4 from this link: Download MT4 Client Terminal Then open it and go to the File menu, you will see “Open an Account”, click on it. >>Fill in the details and click on the “Next” button>>Again “Next”:>>You will have your Demo account username and password. That’s all!
Is an account verification necessary?
Of course, it is.
Account verification is necessary for withdrawal.
You can deposit and trade without verification but you cannot withdraw.
Please click here to see how to verify your account
How to open an account under the IB?
To register your account under a referral, you must send a request to [email protected] from the email address by which you registered (do not forget to mention your account and an IB’s number).
How can I delete my account?
You can deactivate your Fxglory account at any time by sending an email to [email protected] from your registered email address including your account number.
Can I have more than one Fxglory account?
Yes, of course you can.
But you need to use a different email address for each account you register and you must inform us about your second account by sending an email to: [email protected]
Also, you must know that it is possible to have bonus only in one account; in this case for getting 50% bonus you must inform the Accounting Department through the above email address.
How much are the maximum and minimum tradable lot sizes?
A client can trade with the maximum lot size of 1000 and minimum lot size of 0.01 in his/her account.
What should I do if I make a deposit and my account is still not funded?
When you make a deposit, and your funds are still not on your FxGlory account, there is nothing to worry about!The only thing you need to do is to make a payment notice. Send your payment details and your account number to : [email protected] or [email protected]
How long does the deposit and withdrawal process take?
If you use the instant deposit methods, you do not need to wait. You can have the amount of your deposit into your account instantly.
If you use Wire Transfer, this deposit process takes around 1-7 days.
Processing time of withdrawal for all methods may take 1- 24 hours in business days except Wire Transfer method which may take 1-5 business days.
How much can I withdraw?
A client can withdraw his/her equity minus credit.
When will my withdrawal request be processed?
All withdrawal requests are processed manually by our Accounting Department within 1-24 hours in business days except Wire Transfer method which may take 1-5 business days.
How to withdraw when I used credit card for depositing?
When you use Credit/Debit Card to make a deposit, for withdrawal you must use one of the available e-wallet methods.
How much is the minimum deposit for getting 50 % bonus?
The minimum deposit for getting 50% bonus is 1$.
Is the bonus withdrawable?
The answer is “yes” but based on some conditions:To withdraw each 1.5$ of the bonus, the client should trade 1 standard lot. The bonus is withdrawable, when a client trades specific number of lots. The client cannot withdraw a part of the bonus (either all bonus or nothing).Also, there are important rules about using the bonus which you can read on promotion page : promotions
Can I lose the bonus?
Bonus supports margin and open orders, when the balance of your account gets zero (0), your account will be credited out automatically.
How much is the commission for an IB?
At first you must register in our website.Then log in to your Client Cabinet and go to the Partnership part, there you can download the table of rebates. Also, you can follow this link to see the table of commissions : commissions
Do you provide VPS for the clients?
Yes, we do.
FxGlory provides free VPS for the clients.Those who are eager to use our free VPS should:
- Open an account in order to use the EAs.
- Deposit a minimum capital of $1000 in their trading accounts.
How can I change the leverage in demo and real accounts?
For changing the leverage in your demo account, you must send a request with your account number to [email protected] and then your leverage will be changed.
For changing the leverage in your real account, you must log in to your Client Cabinet and change it in account overview part.
What if my document is not in English? Will it be a problem?
If some documents are not issued in English and were rejected by the Verification Department, you must upload the English document translated by the notary in your Client Cabinet
In case of any difficulties in verifying your account, you can send an email to: [email protected] in order to ask about the document verification procedures.
Verification department will guide you to a proper solution.
How can I change my mobile phone number?
You can change your mobile phone number in your Client Cabinet if it still is not verified; otherwise, you must send a request to [email protected] with the mobile phone number that you want to change.
Can I trade commodities in my MT4 account ?
Yes, of course you can trade commodities such as Oil, Gold and Silver.
How much is the standard lot?
The Standard Lot is equal to 100000 units.
How do I change or restore my trading password for my account?
For changing your MetaTrader 4 password, please click here.
In order to restore your MetaTrader 4 password, please send a request with your registered Email address to [email protected] and do not forget to mention your account number.
In order to restore your MetaTrader 4 password, please send a request with your registered Email address to [email protected] and do not forget to mention your account number.
How can I verify my account?
Verification process includes 3 steps.
First of all please log in to your Client Cabinet.In account overview part, you can see the “Verification Status”.After that, please upload one of the documents below:
First of all please log in to your Client Cabinet.In account overview part, you can see the “Verification Status”.After that, please upload one of the documents below:
- Proof of your address: (Utility Bill such as Gas, Electricity, Telephone or Water. Also, Credit Card or bank Statement)
- Proof of your identity: (Passport, National Identity Card or Driver License)
- Your documents must be scanned.
- The resolution of uploaded documents must be at least 300 dpi to be accepted.
- Uploaded files must be one of these formats: GIF, JPEG, JPG, PNG, BMP or PDF.o Electronic documents are not acceptable.
- Mobile phone number: It is necessary to verify your mobile phone number in your Client Cabinet panel.
- For verification of your mobile phone number, you will receive a verification code via an SMS. If you do not receive an SMS code, you can try the phone call verification.
- If you receive neither the verification code via SMS nor phone call, please contact our Support Department via live chat.
When all the above steps are done, you are able to see the result of your account verification in “Verification Status”.
What if I forgot my phone password?
In case if you forgot your phone password, you must send a request to [email protected] in order to retrieve your password.
Why can’t I open an order? Buy and sell buttons are not active in the new order window.
If you are trying to open a new buy or sell orders in your trading terminal but buttons are not active (grey), please check if you have logged in with your Master password because the Investor password gives you a limited access to look through charts, perform technical analysis and test Expert Advisors. You cannot trade with the Investor password.If you have logged in to your MT4 with your Master password and you cannot still open a new order, contact us via this email address: [email protected] in order to check your account.
Where can I see the leverage table?
You can see all the information about our leverage on this page: Leverage
Is the spread variable?
No, it is not. Our spread is fixed.
Why were my orders closed automatically?!
The matter is that you faced “Stop-out”. It happens when your deposit comes over the limit (which is 30 %).In this case your order will be closed automatically.
How to request a callback?
You can find the request form on our website. Fill it out and forward to our Support Department in order to receive a phone call.
How much is the Stop out and Margin call level percentage?
The Margin call level is 50% and the Stop out level is 30%.
