If you are trying to open a new buy or sell orders in your trading terminal but buttons are not active (grey), please check if you have logged in with your Master password because the Investor password gives you a limited access to look through charts, perform technical analysis and test Expert Advisors. You cannot trade with the Investor password.If you have logged in to your MT4 with your Master password and you cannot still open a new order, contact us via this email address: [email protected] in order to check your account.